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(Complete Care Kit by Alumproject included as a gift)

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Shipping policy

Last updated: September 25, 2026

At AlumProject, we want ordering furniture from us to be simple and worry-free — wherever you are.

Free Worldwide Shipping

Worldwide shipping is FREE on all orders. There is no minimum purchase required.

We select the most suitable shipping carrier for each order based on the destination, size, and weight of the package. Most international orders are shipped with a tracked courier service.

You will not be charged an additional shipping fee at checkout.

Processing & Production Time

Each AlumProject piece is carefully prepared and inspected before shipping.

  • Standard products: usually ready to ship within 5–7 business days.

  • Custom-made products: usually ready to ship within 12–14 business days.

For complex custom projects, we will confirm the expected production time with you before or shortly after your order is placed.

Business days are Monday through Friday, excluding public holidays.

Estimated Delivery Time

Once your order has been dispatched, international delivery normally takes approximately:

5–14 business days

Delivery times may vary depending on your destination, customs clearance, remote-area service, or circumstances outside the carrier's control.

You will receive an email with tracking information as soon as your order has been shipped.

Where We Ship From

Our furniture is made and dispatched from Ukraine.

AlumProject ships to customers worldwide, including the United States, Canada, the United Kingdom, European Union countries, Australia, and many other destinations.

If delivery to your location is unavailable for any reason, we will contact you before shipping.

Tracking

Every order includes tracking.

Once your order has been dispatched, we will send you:

  • a shipping confirmation;

  • your tracking number;

  • a link to track your shipment.

If you have any questions about the status of your delivery, our team will be happy to help.

Customs, Duties & Taxes

United States

Any applicable import duties and taxes for orders delivered to the United States are included in the price, so customers will not be required to make an additional customs payment upon delivery.

Other Countries

Import duties, VAT, taxes, or customs charges may apply depending on the destination country and its local regulations.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer and are not included in the product price.

Customs clearance may occasionally extend the estimated delivery time.

Secure Packaging

Furniture requires special protection during international shipping.

Every AlumProject order is packed using our reinforced multi-layer packaging system designed to protect the furniture from scratches, impacts, pressure, and movement during transit.

Depending on the product, packaging may include protective wrapping, impact-absorbing foam, reinforced edge protection, heavy-duty honeycomb board, and additional rigid protection for larger pieces.

Damaged Orders

Although damage during transportation is uncommon, we will help you resolve it if it happens.

If your order arrives damaged, please contact us as soon as possible and provide:

  • your order number;

  • photos of the damaged item;

  • photos of the outer packaging;

  • a short description of the damage.

If you have an unboxing video, you are welcome to include it, but an unboxing video is not required to contact us about a damaged shipment.

We will review the situation and arrange an appropriate solution, which may include a replacement, repair, replacement part, or refund depending on the circumstances.

Lost Shipments

If your shipment appears to be lost or has not arrived within the expected delivery period, please contact us.

We will contact the carrier, investigate the shipment, and work with you to resolve the issue.

Delivery Address

Please make sure your shipping address and contact information are correct before completing your order.

For larger furniture shipments, a valid street address and phone number may be required by the carrier.

If you notice an error in your address after placing an order, contact us as soon as possible.

Questions About Your Delivery?

We are here to help.

Email: info@alumproject.com
WhatsApp: +1 (351) 333-0912
Business hours: Monday–Friday, 9:00 AM–5:00 PM

Ordering furniture internationally should not feel complicated. We take care of the shipping process so you can focus on finding the right piece for your space.